A structured way to understand your case.

You start by telling the AI what happened — in your own words. There's no rigid form, no checkbox-style questionnaire. The conversation feels natural, and the assistant adapts its questions based on what you say.

• Confidential by default — nothing is shared without your consent
• Available in English, French, German, Russian for case intake
• Takes about 15–20 minutes to complete the structured intake
• You can pause and return later — sessions are preserved

Once the basics are clear, the AI guides you through a Know Your Customer (KYC) check. This is standard for any service that handles financial cases — it confirms who you are and protects against impersonation or fraud against you.

• Standard ID document (passport, national ID, or driver's licence)
• Brief verification questions about the case context
• All documents stored securely and not shared with third parties
• Compliant with international anti-money-laundering frameworks

The assistant reviews your case against known fraud patterns and applicable regulatory frameworks. Where crypto is involved, it can perform on-chain tracing using public blockchain data. Where banks are involved, it identifies whether dispute or recall procedures are still open.

• Pattern matching against documented fraud schemes
• Time-window assessment (chargebacks, SWIFT recall windows, etc.)
• On-chain transaction tracing where applicable
• Cross-jurisdictional analysis (CH, UK, EU, UAE)

You receive a clear summary with several specific paths forward. The AI explains what each option realistically involves — effort, time, likelihood, and limits. You decide what to pursue.

• Bank dispute or chargeback procedures (where applicable)
• Regulatory complaints (FCA, FOS, FINMA, central banks)
• Qualified legal counsel referrals where representation is needed
• Direct contact with our team if hands-on coordination would help